Our Commitment to Your Privacy

At Villani's Bakery, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and protect your information when you visit our website or contact us about our services.

Information We Collect

When You Contact Us

We may collect the following information when you:

Fill out our special order request form
Contact us through our general contact form
Call or email us directly

Information collected may include:

Your name
Phone number
Email address
Event details (date, type, guest count)
Special requests or preferences
Any photos or inspiration images you share

Website Usage Information

Like most websites, we automatically collect certain information when you visit our site:

Your IP address and general location
Pages you visit on our website
Time spent on our site
Device and browser information
How you found our website (search engines, social media, etc.)

How We Use Your Information

For Special Orders & Customer Service

Respond to your custom cake and special order inquiries
Schedule consultations and tastings
Communicate about your order details, timeline, and pickup
Provide customer support and answer questions

For Business Operations

Improve our website and services
Understand which pages and information are most helpful to visitors
Send occasional updates about seasonal offerings or special promotions (only if you've requested them)

We Will Never:

Sell your personal information to third parties
Send you unwanted marketing emails
Share your information for purposes unrelated to your bakery orders

Information Sharing

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to outside parties.

Limited Sharing

We may share your information only in these situations:

Service Providers: With trusted vendors who help us operate our website (like web hosting services)
Legal Requirements: If required by law or to protect our legal rights
Business Transfers: In the unlikely event we sell our business, customer information may be transferred to the new owner

Cookies and Tracking

What Are Cookies?

Cookies are small files stored on your device that help websites function properly and remember your preferences.

How We Use Cookies

Essential Cookies: Required for our website to function properly
Analytics Cookies: Help us understand how visitors use our website (through services like Google Analytics)
Social Media: If you interact with our social media links, those platforms may set their own cookies

Your Cookie Choices

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

Data Security

We take reasonable steps to protect your personal information, including:

Secure hosting for our website
Regular software updates
Limited access to personal information (only Paul, Amanda, and essential staff)

However, no internet transmission is 100% secure. We cannot guarantee absolute security but work diligently to protect your information.

Your Rights

Access and Updates

You can request to know what personal information we have about you
You can ask us to update or correct your information
You can request that we delete your information (subject to any legal requirements to retain records)

Communication Preferences

You can opt out of promotional emails at any time
You can request to be removed from our contact list

Third-Party Links

Our website may contain links to social media platforms (Instagram, Facebook) or other websites. This privacy policy only covers Villani's Bakery's website. Other sites have their own privacy policies, which we encourage you to review.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll post the updated version on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise any of your privacy rights, please contact us:

Villani's Bakery
901 Pecan Avenue
Charlotte, NC 28205
Phone: (704) 334-0550
Email: VillanisBakery@gmail.com

Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we don't sell information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information above.